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To report your card as lost or stolen, review account activity, dispute a transaction, or all other customer service inquiries, call:

Cardholder Services 1 866-760-1543

To dispute a transaction in writing, please write to:

Citizens Bank/Vancity VISA
PO Box 8000, Stn Terminal
Vancouver, B.C.
V6B 4E2

When contacting us please indicate Citizens Bank/Vancity Reloadable Prepaid VISA card in the subject line and provide your name, your account number, and preferred method of correspondence.

Please help us help you by providing as much information as you can. A response will be sent within 10 working days of us receiving your inquiry.

For comments, questions, or compliments on this site, or general inquiries about the Citizens Bank/Vancity Reloadable Prepaid VISA card, please e-mail us by using the online form below.

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