To report your Card as lost or stolen, review account activity, dispute a transaction, replace your Card, or all other customer service inquiries, please call: 1.866.760.1543
For general correspondence:
Attn: Director, Prepaid Visa* Cards
Vancity Community Investment Bank
PO Box 8000, Stn Terminal
When contacting us, please provide your name (ensure card is registered to your name), last 4 digits of your Card number, the Card ‘Good thru’ date, complete address, and preferred method of correspondence. Please help us help you by providing as much information as you can. A response will be provided within 30 business days of receiving your inquiry.
For comments on this site or for any general inquiries or general inquiries about the Vancity Community Investment Bank Visa Prepaid Card, please e-mail us by using the online form below.